The . Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. We would like to show you a description here but the site won’t allow us. Further exclusions & legal stuff apply. Forum; Apps. Options. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Claim up to three (if needed) with our WiFi guarantee. Everything you need is posted to you. Tip Set up all of your kit within 12. Alessandro Volta In response to MattL3. You’ll then be able to use your same old phone to make. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. 3. Mobile. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Networking and WiFi. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. For full instructions on how to return any of our kit, please see here and all instructions should be available there. When you see the ‘starting up’ screen, you can pull the tab out of the remote. If you have trouble, do a DSAR request of the recording (held up to 6 months). Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. We use Collect+ services for returning. However, despite my attempt to request for the return kit to be deli. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. After canceling your service, you need to return the Virgin media kit. Hi Virgin I am returning equipment and I have to put the silver cap. Let us know how you get along. Account - Cable. Check the top-right corner of our forum and you. Enjoy this video!Thank you for watching! Please. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. You can contact us to discuss your O2 mobile products and services. c. Returning a V6 box. |. Once we cancel we got a letter asking us to. We would like to return it but we didn't a return box and now we are unsure what to do with it. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Plug the cables into the Hub. 35 minutes ago. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Kit return 5 hours ago Have waited in all. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. You might also need to change it if your current package isn’t available at your new address. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. 1. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. My VM account ended on 31st March. After that it is up to VM and its contractors to ensure the kit is returned. on 05-03-2022 19:10. No setup fee. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Working hard to help connect the nation, shop our offers and order online. Returning Virgin Media equipment. You can of course order your own here if you can return it to. however, I have a splitter with 4 connection. £8p/m extra or included with Gig1 or Volt. Pack our kit. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Get the Hub ready by connecting the wires. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Manage Your Account. Changes to Virgin Media prices 2023. John-----I do not work for VM. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Push the white cable (from the old Hub) into the back of the new Hub. 6. Then enter your email address, and click on email me my new label and follow the instructions. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Phone. Virgin Media; My Virgin Media; Shop; Help;. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Your experience matters. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. My Virgin Media App. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. we never really used the tv box and I throw it away many months ago. Options. We would like to show you a description here but the site won’t allow us. Chatter and. hello007007 Posts: 149 Forumite. I guess the first lady I talked to misinterpreted it. We would like to show you a description here but the site won’t allow us. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. . Simply ring our friendly customer service team. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. . And now I'm getting chased up. Security matters. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. Options. If you don't return it they have a right to charge you for it. QuickStart, set up and connections. Connect the Hub’s power cable with the blue tab. Go to solution. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Existing Virgin Media customers will have to pay a fee in order. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Any returns emails are automated and will contain any equipment that you have registered to. Virgin Media Verified account. Problem: Returning Hub 4. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. 2 Kudos. I had a message about collecting my kit. Virgin Media Staff Options. Sell them. Account - Mobile. Reply. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. . Just take it to a recycling centre, find your nearest. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. See where this Helpful Answer was posted. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Help with a refund for a bereaved account. I am going to send you a private message. End day it's virgin media's equipment. co/recycling for information on how to return or recycle old equipment,together with. This includes: The Stream box. We would like to show you a description here but the site won’t allow us. . Virgin Phone Switchover. away the old kit when they come round to do the upgrade. in the box it gives. your Boosters are paired. Virgin Media Help - Get help, tips and advice to m. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. ’. SpeedWe would like to show you a description here but the site won’t allow us. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We would like to show you a description here but the site won’t allow us. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. The new fibre phone line is designed to work with the same phones as the old copper line. Only kit that supports HDCP 2. The impossible task of fitting Virgin Media kit in the returns box . . Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Equipment remains our property and we charge for anything unreturned. Don’t plug the power cable into a plug socket yet. 2. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Return Valérie for free with Canada Post. Account - Mobile. Virgin Media. Account - Mobile. for the parcel you sent back? This is your proof that you sent it. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Entertain me;. They will be charged for not returning any rented equipment that VM want back. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. by eddie778 • Just joined. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. That’s why we have a dedicated team to help you with this and answer any other questions you might have. the left and right are not communicating. Stream from Virgin Media. My Virgin Media app: Requires compatible Android 7. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. . We would like to show you a description here but the site won’t allow us. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Virgin Media want their box back - i dont have it. Options. This feels like a mass-send e-mail campaign / request. No setup fee is available on all bundles, broadband & phone, and broadband only packages. This is not a full review yet – but a few early thoughts. Fibre to the home - not actually me, btw. Stream from Virgin Media. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Hi. Keep a hold of your receipt as this will have your tracking number on it to track your return online. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. The tracking on Yodel says its still en-route. agreement. You can find loads of helpful information on. . Visit any Canada Post outlet and provide the following Post Return ID, PR890615. i. on 23-12-2021 17:18 sorry if in wrong place. correctly to the Virgin Media wall socket, please follow these instructions to get set up. but the box the tv360 and hub4 came in, you use to return the old kit. You can find loads of helpful information on the Virgin Media support site. Browse Virgin Media Virgin Media Community. Virgin Media Help - Get help, tips and advice to m. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. If we decide to do this, we'll let you know. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Returning hub 4. So why should I not recyle them instead ??? (not a serious question, but I am interes. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. The clerk will print the return label and process your return. None of the dates for collection were acceptable. My Virgin Media. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. 0 or iOS 12 or later mobile or tablet. Within that letter or email, we’ll also include information about any other changes we’re. Virgin Media;. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Account - Cable. . Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Step by step guide to installing your Virgin Media broadband and Hub 3. At least 30Mbps download speeds in every room or £100 one-off credit. That is 56 minutes notice of a possible pick up. An Ethernet cable – The. Nobody welcomes a price increase, and we get that. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. We would like to show you a description here but the site won’t allow us. The advice was to recycle the old hub. 0 Kudos Reply. A large Virgin box has been attached to the outside wall my house without my permission. on 30-05-2023 22:29. QuickStart, set up and connections. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Back a step. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. In the event you change service or close your account, it's important that you return any equipment to us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Select the correct HDMI input for your box. Solved: My VM account ended on 31st March. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Please DM me and deal with this properly. 0 Kudos Reply. If we need to send you some new equipment or book an engineer. Hi, Just recently upgraded from Tivo 500GB box to TV360. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. So VM gave me another call today, seems like another person from retentions. Virgin Media Kit Collection. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. A power adaptor to plug into the Stream box and a power socket at the wall. SpeedWe would like to show you a description here but the site won’t allow us. Please can you confirm that the £40 c. couldn't see where best to post this. The Stream remote. Follow the instructions on screen to finish your setup. . Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. . The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. on 28-11-2022 15:15. Networking and WiFi. I spoke with VM, and they sent me a return kit. You need to post the equipment back to Virgin Media. Hi Yicheng, Thanks for coming back to me on this one. QuickStart, set up and connections. they can only follow a scripts. Thank you in. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Virgin Fibre Areas only. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. . How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. v6. Please follow this link to create a new pre-paid label to return it to us. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Virgin Phone Switchover. . We would like to show you a description here but the site won’t allow us. Nobody welcomes a price increase, and we get that. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. And we know our customers, like you, are too. so trying to explain anything to a human is. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. The new fibre phone line is designed to work with the same phones as the old copper line. Steveiow. Stay safe online. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Manage Your Account. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Tuning in. It's an outstanding balance and will just go through the collections process. e. |. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Security matters. walthamyank. The kit was collected and I received email confirmation of the collection. Step by step guide to installing your Virgin Media broadband and Hub 3. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. This includes: The Stream box. I have had some months ago left VM and asked for the kit to return my broadband equipment. Over the last year we’ve managed the collection and return of more than 2. In December, VM offered to upgrade to Hub 5, and I accepted it. Sign in . QuickStart, set up and connections. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Browse Virgin Media Virgin Media Community. As subject. When you’re booking your move, let us know if you want to choose a new package for your new home. Now, the kit arrived but I have no subscription. Stay safe online. Virgin Media; My Virgin Media. 0 or iOS 12 or later mobile or tablet. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. We have also have a virgin media broadband and tv package and we have a hub 3. Returning a Stream Box. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. co. jpeg1. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Virgin Media Forums Agent Carley 0 Kudos Reply. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Hi mikeratkins, thanks for posting and welcome to our community. Existing Virgin Media customers will have to pay a fee in order. The contract was for 12 months and at the end of the contract I cancelled it. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. At Virgin Media, we’re passionate about protecting our planet. I would like to take a look on your behalf. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Pop the telly on: check its set to the correct Input and Virgin TV’s. 2. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. on 31-01-2023 16:46. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. 3 hours ago. The service start date was 28 January 2023. Tuning in. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. day. Returning. Browse Virgin Media Virgin Media Community. Many thanks - 534135327. Networking and WiFi. @00johnjohn00 wrote:. Normally, we ask you to return your kit. Stay safe online. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop;. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Available with M50 broadband or faster. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. They have just told me to take it to a recycling centre. This model should not be allowed, or at least there should be a way to connect to a VM. Speedon 22-02-2023 16:03. Available with M50 broadband or faster. We would like to show you a description here but the site won’t allow us. So thats what i did. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. 2. Options. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Home Phone. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. We would like to show you a description here but the site won’t allow us. If we don’t get the requested kit back,. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Manage Your Account. I'm a moderator/staff could pick this up and follow up, that would be great. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Account - Cable. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Sign out .